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About Us
Our Vision
To be the premier servicer and parts distributor for commercial foodservice equipment with technological superiority obtained through training, customer focus, and highly qualified personnel.
Our Mission
We believe focusing on customer service is the fundamental and overarching principle that drives us to excellence. We focus on customer service and efficiency throughout the entire company. We utilize the best available training and technologies available. We continue to build and maintain the most comprehensive technical staff in order to fulfill all of our customer needs.
We employ and partner with the best people, suppliers, and organizations. We encourage teamwork in an ethical and enriching work environment that rewards commitment and performance. We listen and respond to the needs of our employees and their families.
We ensure that our resources and capabilities are utilized to return maximum value to our stockholders. We engage in business practices that protect and ensure sensitivity to our communities and our environment.
History
Appliance Installation & Service Corp. better known locally as A.I.S. has five locations servicing the Western two thirds of New York State. Founded in 1947, A.I.S. has a long history in the appliance repair business. Former owner and former president of CFESA, Ronald Canestro built A.I.S. from a one location appliance repair business into a five location parts and service organization.
A.I.S. differentiates itself from the competition by having all offices staffed with management, on-site parts sales and a true local presence in each branch location. In addition, A.I.S. services include all cooking and food preparation equipment, refrigeration service and installation and commercial kitchen ventilation installation and repair. Wayne Stoutner and Paul Glowacki began their career with A.I.S in 1992 and received extensive training and experience and both worked in all phases of the business.
In the spring of 2002, Wayne and Paul purchased A.I.S and have continued the tradition of full service for the commercial cooking industry. Wayne and Paul are both graduates of the State University of New York at Buffalo receiving a B.S. in Business Management, Finance and Accounting. Prior to the purchase, both decided to return to school where they each earned their MBA in the spring of 2001. “Once the purchase of A.I.S. was finalized we, like many business owners before us realized that we had a lot to learn.
The realization became clear when we understood that we still had new things to learn every day. Although this industry truly is made up of a small community of interesting and complex people, we continually struggle to keep up with the rapid changes of people, business ties and relationships. As owners, we continually have to develop and maintain relationships with our employees, customers, local equipment dealers, manufacturer’s reps and the manufacturers that we are contracted to perform service and parts distribution for.
Like most CFESA companies, we are contracted with many competing manufacturers, dealers and representatives. We (like most CFESA Certified Companies) work hard to give them all the very best service and the best value for their dollar. From a personnel standpoint, we were very lucky to retain some of the finest operations people available.
Most of our management, operations and technical staff have been with us on an average of 10 years. In fact, about 20% of our people have been an A.I.S. team member longer than Paul and I. Our focus and main goal as we go forward is to streamline our business in order to continue to provide the best value available in our market to our customer. In order to achieve this goal we focus on training, technological advances, fast and efficient service and watching our overhead costs. We feel that if we work hard enough to achieve that single goal, we will be successful now and well into the future regardless of the rapid changes going on right now throughout the industry.”